Privacy Policy hijau44

1. Introduction

hijau44 ("we", "platform", or "website") is committed to protecting the privacy of all players who register and use our online gambling services. This Privacy Policy clearly explains the types of information we collect, the purposes for collecting it, how that information is used, and the steps we take to ensure the security and confidentiality of your personal data.

By registering an account or continuing to use the hijau44 website, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the service.

2. Information We Collect

To provide a safe, efficient service that meets licensing requirements, hijau44 collects several categories of information from players:

• Account Registration Information — full name, date of birth, mobile phone number, email address and encrypted password.
• Identity Verification Information — identity card number (MyKad) or valid identification document for identity verification and KYC (Know Your Customer) compliance purposes.
• Financial Information — details related to deposit and withdrawal methods including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto wallets. We do not store your full bank card details or e-wallet passwords.
• Usage Data — IP address, device type, web browser, operating system, pages visited, session duration and general gaming activity.
• Communications — records of conversations with customer service via live chat and email for training, quality improvement and dispute resolution purposes.
• Cookies and Similar Technologies — as described in the cookies section below.

3. Purpose of Use of Information

Personal information collected is used only for the following purposes:

• Verifying player identity and preventing unauthorised access to accounts.
• Processing deposit and withdrawal transactions safely and accurately.
• Providing customer support 24 hours a day, 7 days a week in Malay and English.
• Complying with legal requirements, licensing regulations and anti-money laundering (AML) standards.
• Sending information about promotions, bonuses and website updates to players who have consented to receive them.
• Identifying and preventing fraud, suspicious activity or platform abuse.
• Improving service quality and user experience based on usage data analysed in aggregate.

4. Sharing Information With Third Parties

hijau44 does not sell, rent or trade players' personal information to any third party for commercial or marketing purposes. However, in certain limited situations, we may share information with:

• Payment Service Providers — e-wallet providers and payment processing services we use need to receive the transaction information required to process deposits and withdrawals.
• Game Partners — third-party game providers receive the minimum session data necessary to allow games to function correctly on our platform.
• Regulatory Bodies — information may be disclosed to the relevant authorities when required by law, court order, or applicable international licensing requirements.
• Fraud Prevention Services — we work with fraud detection systems that help identify suspicious activity on the platform.

All third parties involved are required to comply with data protection standards equal to or higher than those we apply.

5. Use of Cookies

The hijau44 website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies — required for basic website functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — help us understand how players interact with the website so we can improve it.
• Preference Cookies — store settings such as preferred language and display options so your experience is more consistent.

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the full functionality of some parts of the hijau44 website.

6. Data Security Measures

hijau44 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or accidental disclosure. These measures include:

• Data encryption during transmission using recognised security protocols.
• Strict access controls — only authorised staff may access players' personal information based on the needs of their role.
• Continuous monitoring of our systems and infrastructure to detect any threats.
• Regular security reviews and system testing to identify and address vulnerabilities.
• Clear security incident management procedures in the event of a data breach.

While we take all reasonable steps, no security system is entirely foolproof. Should an incident involving your data occur, we will notify you promptly via your registered email.

7. Data Retention Period

hijau44 only retains personal information for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. Generally:

• Active account information is retained for the entire period your account remains active.
• After account closure, certain information may be retained for a period determined by licensing requirements and laws relating to fraud prevention and anti-money laundering.
• Financial transaction records are retained in line with applicable international licensing requirements.
• Customer support communication logs are kept for a limited period for quality and dispute resolution purposes.

When the retention period ends, data is deleted or anonymised in a secure manner.

8. International Data Transfers

As hijau44 operates under international licensing, some data may be stored or processed on servers located outside Malaysia. In all such cases, we ensure that those data transfers are carried out with adequate safeguards and in line with accepted international standards.

All overseas partners and service providers that receive hijau44 player data are bound by contractual agreements requiring them to comply with equivalent data protection standards.

9. Marketing Communications

By registering an account at hijau44, you may receive notices about promotions, special bonuses and service updates via email and other communication channels you have provided.

You have the right to withdraw consent to marketing communications at any time by:

• Using the "unsubscribe" link included in each of our promotional emails.
• Contacting the hijau44 customer support team via live chat or email and requesting that we stop marketing communications.

Withdrawing marketing consent does not affect the sending of necessary transactional communications, such as deposit confirmations, withdrawal notices and account security alerts.

10. Changes to This Privacy Policy

hijau44 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or other reasonable operational reasons.

Any significant changes will be communicated to players via a prominent notice on our website or by email to the registered address. The "Effective date" at the top of this page indicates the date the latest version of the Privacy Policy came into effect.

Continued use of hijau44 services after changes take effect will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the hijau44 customer service team:

• Live Chat — available 24 hours a day, 7 days a week directly through the hijau44 website, in Malay and English.
• Support Email — [email protected]

Our team will endeavour to respond to every privacy-related enquiry accurately and thoughtfully. For formal personal rights requests, please clearly state the type of request and include sufficient information for us to verify your identity before processing the request.